![]() Next, my fiancé had scheduled a massage for me at the Crystal Life Spa at 2:30pm when we booked the room. The Alder does not offer any room service which also was disappointing. We were disappointed but now we know and hope they specify this more accurately when booking or on their website. The website does not list specifically that this is a different building altogether and that you have to do this, nor does it specify when booking as the details on their website is very vague. This is not like “The Lodge” at Turning Stone where there is a tunnel connecting the two, you have to walk outside to get where everything and the main casino/food/spa is. Only to wait in line at check in to find out we were at the other hotel on the property that is no way connected to the main hotel and casino(The Alder). ![]() When we made the reservation we were under the assumption that we booked a room in the MAIN tower/casino. After anticipating a weekend away at Resorts World Casino that is 1.5 hours from where we live we were deeply disappointed.
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